Proxy information.
Configuration examples.
Evolutiontel Dial Codes to call other open SIP providers.
What does that announcement mean?
If a call experiences an issue and cannot be completed, you may hear an announcement to the to your understanding on why the call could not be completed to called user. For more info regarding these announcements please see our announcement section below.
Can I call PSTN or Mobile numbers.
At this time you cannot dial PSTN or Mobile services, we may include this in the future!
Can I call an Evolutiontel number from a PSTN or Mobile telephone.
You can dial in from a PSTN/Mobile phone using the SIPBROKER Service. Our access code is *623<Evolutiontel Number>. Refer to the SIPBROKER website for a list of access numbers.
If you have your own DID it can be forwarded to Evolutiontels SIP URI.
Are Emergency Services such as Police and Fire accessible via Evolutiontel.
NO, Please use another phone provider to access these services.
Is VOIP call clarity as good as PSTN?
While we make every effort to provide the best call quality, due to circumstances outside our control you may at times experience scratchy voice or echo. This is generally caused by the internets in-ability to provide a constant dedicated bandwidth required for VOIP calls.
Can I use my own phone.
Yes, you can use you own phone for Evolutiontels service. All that is required is a Analogue Telephone Adapter such as a Linksys SPA-3000.
Can I use Evolutiontel's service while travelling.
As long as you have access to broadband internet service, and the service provider allows access to ports used by SIP and Voice traffic.
Does my ATA or Softphone need to be registered with Evolutiontel.
Yes, to receive calls via Evolutiontel you will have to register your ATA or Softphone with us.
Can I bring my own ATA or Softphone.
Yes, Of course! However please understand that we have not tested all VOIP devices available on the market and thus cannot guarentee yours will be compatible. Having said that we will make an effort to find a work around.
What codecs are supported.
Essentially we support all codecs. However please note codec selection will be determined by the calling and called devices. I.E if you set your ATA to only use G729 and the number you are calling does not support this codec the call will fail. The best practice is to enable all codecs and set a low bandwidth codec such as G.729 or GSM as the preferred option.
What ports do I have to forward on my router or modem.
5060 and 5061 for signalling and typically 16384 to 16484 when using Linksys SPA. Xlite/Eybeam ports are defined in the Topology tab under User Settings.
Can I call other VOIP providers from Evolutiontel.
We have identified serveral VOIP providers that accept calls from Evolutiontel, please see our list of providers
Can I call Evolutiontel numbers from other VOIP providers.
Evolutiontel's SIP server will accept traffic from other providers, and we encourage this! However no agreements have been made with other providers at this time.
How do I raise a fault with Evolutiontel.
Send an email to support@evolutiontel.net, containing the following information.
- Your customer number
- Date and time of call
- Detailed description of the problem, including dialed number.
-Any announcements heard if any!
How do I set a Speed Dial number.
Log in to your account using your USERID and password. Click on the Speeddial. Select a free Speed Dial position and fill in the persons name you are going to call and there SIP address. The SIP address format is <user name>@<sip proxy> i.e. 0311111@sip.someotherprovider.com NB, your dialplan will have to forward 2 digit numbers to Evolutiontel.
Can I set a Speed dial to any URI?
Yes, If the terminating provider supports incoming VOIP calls.
Terminating DID service setup ?
Easy, login to your DID providers website and forward your number to your Evolutiontel URI e.g 06xxxxxxxx@evolutiontel.net
'Emergency Services cannot be reached via the Evolutiontel VOIP service!
-Self Explanatary!
'The number you have called is either not in-service or cannot be reached at this time, please try again later!'
- Either the number you have called is not currently registered or has not been subscribed to.
'The number you have called is currently busy, please call again later!
- Self Explanatary!
'Media Codec not supported by called device!'
- Called device does not support the codec you are trying to use. Check your ATA or softphone and enable other codecs.
'The PSTN or Mobile number you are calling does not have an ENUM record and cannot be forwarded by Evolutiontel.
- Evolutiontel uses e164.org for ENUM lookups, please check with the terminating party and make sure they have an ENUM subscription with this service.
'Your call to another network failed, please check the number and try again.'
- Code dialed for other provider was not correct.
